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Jollibee

Name: Jollibee
Address: 78 Queen Street, Cathays, Cardiff, Cardiff, CF10 2GR, GB

Food hygiene rating 1 out of 5 — Major improvement necessary

Type: Restaurant/Cafe/Canteen
Address: 78 Queen Street, Cathays, Cardiff, CF10 2GR
Google Maps · OpenStreetMap
Inspected: 27 Sept 2026
Council: Cardiff Council
Hygienic food handling: Major improvement necessary
Cleanliness and condition of facilities: Good
Management of food safety: Major improvement necessary

How it compares

Of the 3,029 rated food businesses in Cardiff, 98% are rated higher, 2% the same and under 1% lower.
Of the 3,031 rated food businesses in the Cardiff Council area, 98% are rated higher, 2% the same and under 1% lower.

Business's right to reply

<div> We have a number of existing systems specifically designed to prevent these issues, including:</div> <div> &bull;<span style="white-space:pre"> </span>Digital HACCP monitoring system</div> <div> &bull;<span style="white-space:pre"> </span>Production Control System to manage product holding levels, temperature, availability and quality</div> <div> &bull;<span style="white-space:pre"> </span>Digital Manager Control Systems and Structured Manager Travel Path mapping to identify and correct issues during the shift</div> <div> &bull;<span style="white-space:pre"> </span>A comprehensive Food Safety Policy and manual that stipulates our FIFO and date-control standards for stock rotation and secondary shelf-life management</div> <div> &bull;<span style="white-space:pre"> </span>Scheduled cleaning and deep-clean schedule, supported by a management verification system.&nbsp;</div> <div> &bull;<span style="white-space:pre"> </span>Level 3 Food safety training and certification for our managers and our team members</div> <div> &bull;<span style="white-space:pre"> </span>An internal and third-party Food Safety &amp; Brand Standard auditing system.</div> <div> &nbsp;</div> <div> Following the inspection, we completed a full review of the findings and implemented a comprehensive corrective and preventive action plan. This included strengthening management accountability, reinforcing daily food safety verification, additional management and team training, increased Regional and Operations Excellence oversight, and further internal food safety auditing.</div> <div> &nbsp;</div> <div> A follow-up internal food safety inspection was conducted on 14 October and identified no Low or Critical findings. We have also completed further Food Safety training with the Cardiff management team and introduced a Food Safety Inspection Tool Kit to support continued verification of standards.</div> <div> &nbsp;</div> <div> Our focus is on ensuring the improvements made are fully embedded into the restaurant&rsquo;s normal day-to-day operation and that a strong food safety culture is consistently maintained.</div>

Rating history seen by this site

4 down to 1 · 27 Sept 2026

Check the official record

View this business on the Food Standards Agency website. Data from the FSA, checked 2 Nov 2026.

If you own this business and think the rating is wrong, contact Cardiff Council at FoodSafetyCardiff-SRSWales@valeofglamorgan.gov.uk.

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